FREQUENTLY ASKED QUESTIONS

Do you take on new suppliers? Am I able to contact you with products that I think you would be interested in?


Yes, of course. Please contact me if you have a product that you think would be a goof fit for Eco-Sal. However, I will only be interested in plastic free products, including packaging.




When will my order arrive?


Royal Mail assures it's customers that parcels take around 1-3 days for 1st Class and 2-5 days for Second Class. Unfortunately, I cannot guarantee this. If you do not receive your parcel within a week, please contact me and I will do everything I can to sort the problem out for you.




How do I get in touch with you?


I'd love for you to get in touch with me about everything you can't wait to know! Send me an email at eco-sal@outlook.com and I will get back to you as soon as possible.




How do I return an item?


I really hope you 100% love the products you order, however I will happily refund your money if you are not happy with your purchase. There are a few conditions: - I must be contacted with a request for a refund within 14 days of purchase - The product must not be used and returned in the condition it was sent. If it was received damaged please explain this and take a photograph so I can see the issue. - It must be returned in the original packaging and if it was a bundle product all products must be returned - Unfortunately I can't refund the original postage costs or the cost to return the item - Refunds will be made as quickly as possible If you have any questions about your product or returning them please email me at eco-sal@outlook.com.




Do you offer a loyalty scheme?


Yes I do! I like to give something back to my loyaly customers as a thank you. Check out the 'Rewards' page in the footer to see how you can start earning!




Are your products cruelty free?


Yes definitely! All of the products I source for the shop are 100% cruelty free. I would not every support businesses that test on animals.




Are your products vegan


I try to source as many vegan friendly products as I can, but unfortunately not all are currently vegan. All vegan products have a black banner at the top of the image to say that they are vegan.




Do you ship internationally?


No I'm afraid I currently only ship to the UK and Channel Islands.





Can't find what you're looking for? Please head to the Contact Me page or drop me a message on the live chat.

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Standard Shipping on orders up to £30 - £3.95

Express Shipping - £5.95

Collection available for those local to Emsworth

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eco-sal@outlook.com

07931 802 190

Emsworth, Hampshire, UK

©Eco-Sal by Sally Brown 2019