Question 1

Do you take on new suppliers? Am I able to contact you with products that I think you would be interested in?

Answer

Yes, of course. Please contact me if you have a product that you think would be a goof fit for Eco-Sal. However, I will only be interested in plastic free products, including packaging.

Question 2

When will my order arrive?

Answer

Royal Mail assures it's customers that parcels take around 1-3 days for 1st Class and 2-5 days for Second Class. Unfortunately, I cannot guarantee this. If you do not receive your parcel within a week, please contact me and I will do everything I can to sort the problem out for you.

Question 3

How do I get in touch with you?

Answer

I'd love for you to get in touch with me about everything you can't wait to know! Send me an email at eco-sal@outlook.com and I will get back to you as soon as possible.

Question 4

How do I return an item?

Answer

I really hope you 100% love the products you order, however I will happily refund your money if you are not happy with your purchase. There are a few conditions: - I must be contacted with a request for a refund within 14 days of purchase - The product must not be used and returned in the condition it was sent. If it was received damaged please explain this and take a photograph so I can see the issue. - It must be returned in the original packaging and if it was a bundle product all products must be returned - Unfortunately I can't refund the original postage costs or the cost to return the item - Refunds will be made as quickly as possible If you have any questions about your product or returning them please email me at eco-sal@outlook.com.

Question 5

Do you offer a loyalty scheme?

Answer

Yes I do! I like to give something back to my loyaly customers as a thank you. Check out the 'Rewards' page in the footer to see how you can start earning!

Question 6

Are your products cruelty free?

Answer

Yes definitely! All of the products I source for the shop are 100% cruelty free. I would not every support businesses that test on animals.

Question 7

Are your products vegan

Answer

I try to source as many vegan friendly products as I can, but unfortunately not all are currently vegan. All vegan products have a black banner at the top of the image to say that they are vegan.

Question 8

Do you ship internationally?

Answer

No I'm afraid I currently only ship to the UK and Channel Islands.

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