Delivery & Returns

Delivery Policy

The delivery costs listed below are based on Royal Mail's postal rates for parcels.

  • Standard Delivery to UK addresses is free on orders over £50, and is £3.95 for parcels up to 2kg (1-3 business days delivery aim, please allow 1 day for packing).

  • Express Delivery to UK addresses is £5.95 for parcels up to 2kg (1 day delivery aim, please allow 1 day for packing).

If postage is substantially cheaper due to the size of the parcel, I will refund you the difference.

The collection option is for people local to Havant, UK. I am also happy to hand-deliver if local.

All outer and inner packaging is 100% recyclable and plastic free. I try to reuse packaging wherever possible so please note that your parcel might not be the prettiest. Gift boxes are always new.

I try to ship orders as soon as possible (that day if not the day after) however during busy periods, this may not always be possible. Orders will normally be shipped within two days of you placing your order. I will update the website in busy periods to advise of lead times. Please note that during the COVID-19 pandemic, I will only be posting twice a week; once during the week and once on a Sunday unless there is a request.

Return & Exchange Policy

I hope that you will be 100% satisfied with your purchase. If you have any complaints, please let me know so that I can try to resolve the issue and improve for future. If you need to return your items, I am happy to accept refunds if I am contacted within 14 days of purchase and the products are in original packaging (unused).

Unfortunately, I won't be able to cover return postage.

Standard Shipping (2nd Class) - £3.95
Express Shipping (1st Class) - £5.95
Free delivery when you spend over £50
Collection available for those local to Havant, UK

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Emsworth, Hampshire, UK

©Eco-Sal by Sally Brown 2019