DELIVERY & RETURNS

Delivery Policy

The delivery costs listed below are based on Royal Mail's postal rates for parcels.

  • Standard Delivery to UK addresses for parcels up to 2kg (including Channel Islands) - £3.95 on orders up to £30, £1.99 for orders over £30 and is free on orders over £50 (1-3 business days delivery aim, please allow 1 day for packing). Orders will be posted Royal Mail Second Class or Royal Mail Second Class Signed For depending on order value.

  • Express Delivery to UK addresses is £5.95 for parcels up to 2kg (1 day delivery aim, please allow 1 day for packing). Orders will be posted Royal Mail First Class Signed For.

  • IF YOU LIVE LOCAL TO EMSWORTH - There is a collection/delivery option at checkout which will save you paying postage. Just order like normal and select this option, and I will then contact you to arrange collection/delivery. Timescale for this option can be as quick as same day but I try to work around your convenience as much as possible.

  • Standard Delivery to Republic of Ireland is £12. If the shipping costs less than this, I will refund you the difference.

Unfortunately I do not currently ship outside of the UK.

Orders placed before 13:00 PM will be shipped the same day. Any orders placed on a Saturday or Sunday will be shipped on the following Monday.

*COVID-19 UPDATE* - During the COVID-19 pandemic, orders will be shipped twice a week (once during the week and once at the weekend) due to me expecting a baby and taking extra precautions. If you need anything urgently, please let me know and I will get your order shipped to you earlier. Apologies for any inconvenience.

All outer and inner packaging is 100% recyclable and plastic free. I try to reuse packaging wherever possible so please note that your parcel might not be the prettiest. Gift boxes are always new.


Return & Exchange Policy

I hope that you will be 100% satisfied with your purchase. If you have any complaints, please let me know so that I can try to resolve the issue and improve for future.

 

If you need to return your items, please contact me within 14 days of purchase with your proof of purchase and the reason for your return request. Products eligible for refunds are those that are in original packaging (unused) and full price items only. Any sale items and specific products such as make up will not be eligible for a refund. 

 

Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you wish to return your items, you will be responsible for your own shipping costs. I would recommend sending your return tracked in case it gets lost in the post as I can't take responsibility for any lost items. Unfortunately at this time, I cannot offer free return shipping but I hope to in the future.

SAFE & SECURE SHOPPING

Secure shopping using SSL encryption

14 day return policy

Data protection

SHIPPING INFORMATION

Free Delivery on orders over £50

Reduced Shipping on orders over £30 - £1.99

Standard Shipping on orders up to £30 - £3.95

Express Shipping - £5.95

Collection available for those local to Emsworth

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eco-sal@outlook.com

07931 802 190

Emsworth, Hampshire, UK

©Eco-Sal by Sally Brown 2019